Our privacy policy will explain how we use the personal data we collect from you when you use our website.
What data do we collect?
Kleio Audio collects the following data:
Personal identification information (Name, email address, address, phone number)
How you use our website
How do we collect your data?
You directly provide Kleio Audio Limited with most of the data we collect. We collect data and process data when you:
Complete the ‘Newsletter Sign-Up’ on our website
Complete the ‘Product Registration’ form when you purchase a Kleio Audio product and wish to activate the 5 year warranty.
Use or view our website via your browser’s cookies.
Kleio Audio may also receive your data indirectly from the following sources:
Authorised Kleio Audio retailers and distributors.
How will we use your data?
Kleio Audio collects your data so that we can:
Email you with information on new products and services we think you might like.
Process your 5 year warranty activation.
Kleio Audio will not share your data with any 3rd party organisations.
How do we store your data?
Kleio Audio securely stores your data securely within our online customer management platform which is hosted within UK and EU data centres.
Kleio Audio will keep your newsletter sign-up data until you ask us to remove your details from our mailing list. You have the right at any time to stop Kleio Audio from contacting you for marketing purposes. This can be done at any time by contacting hello@kleioaudio.com. We will keep product warranty information for 6 years. Once this period has expired, we will delete your data by removing your details from our customer database.
What are your data protection rights?
Kleio Audio would like to make sure you are fully aware of all your data protection rights. Every user is entitled to the following rights:
Access – You have the right to request Kleio Audio for copies of your personal data.
Rectification – You have the right to request that Kleio Audio correct any information you believe is inaccurate. You also have the right to request
Kleio Audio to complete the information you believe is incomplete.
Erasure – You have the right to request that Kleio Audio erase your personal data, under certain conditions.
Restrict Processing – You have the right to request that Kleio Audio restrict the processing of your personal data, under certain conditions.
Object to Processing – You have the right to object to Kleio Audio’s processing of your personal data, under certain conditions.
Data Portability – You have the right to request that Kleio Audio transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: hello@kleioaudio.com
Cookies:
What is a cookie:
Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises them. Cookies are useful because they allow a website to recognise a user’s device. You can find more information about cookies at www.allaboutcookies.org and www.youronlinechoices.eu.
How do we use cookies:
Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. The cookies used on our website have been categorised based on the categories found in the ICC UK Cookie guide. Full details of the cookies used on our website by category are set out below:
Performance cookies
These cookies collect information about how visitors use the Kleio Audio website, for instance which pages visitors go to most often, what type of browser they use, and if they get error messages from web pages. They do not collect information that identifies a visitor. All the information these cookies collect is aggregated and, therefore, anonymous. They are used only to improve how the website works. By using our website, you agree that we can place these types of cookies on your device.
Functionality cookies
These cookies allow the Kleio Audio website to remember choices you make and provide enhanced, more personalised features. They are also used to remember changes you have made to text size, fonts, and other parts of web pages that you can customise. The information these cookies collect is anonymised and they cannot track your browsing activity on other websites. By using our website, you agree that we can place these types of cookies on your device.
How to manage cookies:
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
Privacy policies of other websites:
The Kleio Audio website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.
Changes to our privacy policy:
Kleio Audio keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 29th January 2024.
How to contact us:
If you have any questions about Kleio Audio’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
Email us at: hello@kleioaudio.com
Call us: 01795 385656
Or write to us at: 3 Garrity House, Miners Way, Aylesham, Canterbury, Kent, CT3 3BF
How to contact the appropriate authority
Should you wish to report a complaint or if you feel that Kleio Audio has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.
Telephone: 0303 123 1113
